Refund / Return Policy
Rhizome Barrier Supply must be contacted by the customer prior to returning an item. All returns must be accompanied by a valid RGA number, which will be issued by Customer Service provided the conditions outlined below are met.
We accept returns for exchange or refund 30 calendar days after delivery of the product. To be eligible for a refund, Customer Service must be contacted within 30 days and the return must be shipped back to Rhizome Barrier Supply no later than 45 days after the purchase date. Items must be in new, unaltered, and unused condition, defined as:
- The item does not show signs of wear or damage in any way
- The item is clean (dirty products will not be accepted)
- The packaging is intact and in resalable condition
In addition to the above, special orders are ineligible for a refund and cannot be returned. A special order is defined as a custom product not posted on our website, or an order with bulk pricing that differs from our posted website pricing.
Product-Specific Return Policies
Certain products may have a custom return policy. Where one applies, it will be posted on the product description page and will supersede this policy.
Damaged Product
If an item is received damaged or is incorrectly shipped by Rhizome Barrier Supply, please contact customer support immediately. If Rhizome Barrier Supply arranged the freight, products damaged in transit will be replaced by Rhizome Barrier Supply at no additional cost. Please retain all original packaging and contact us within 48 hours of delivery to report transit damage.
Contact
Phone: (800) 351-9633